"Email's down and nobody can send quotes."
Usually a lapsed licence or a password reset gone wrong. Fixed remotely, most often inside the hour, then an alert set so it doesn't happen twice.
Brisbane in person. Australia-wide by remote.
Your IT,
looked after.
So you can get on with running the business. For teams of 1 to 20. One monthly price, no lock-in, and a real person who knows your setup and picks up the phone.
- Within 1 hourwhen nobody can work
- No lock-in30 days' notice
- Prices publishedall of them, below
The calls we get
"Our last IT guy left with the passwords."
We recover what we can, reset the rest, and put every login in a vault you own. Next time someone leaves, nothing leaves with them.
"Our website looks like it was built in 2015."
It probably was. We tidy it up, make it work on a phone, and add the bits that bring in work: a quote form, online booking, your Google reviews.
What we take off your plate
Everything here is in every plan, up to the hours included. Anything bigger is quoted in writing first, so your monthly bill is always the number you expected.
- A person answers. Call, email or text. No ticket queue, no call centre. Most things fixed remotely while you're on the line.
- Laptops, phones and printers that work. Set up properly, kept updated, replaced before they die rather than after.
- Backups you've seen work. Running every day, checked every month, and once a quarter we restore a real file in front of you.
- Passwords in a vault, not a spreadsheet. Every login in one place you own, shared safely, multi-factor on every account.
- Staff in, staff out. New starter ready before Monday. Leavers locked out the day they go, mailbox kept.
- We deal with your other vendors. Telstra, the printer company, the simPRO add-on. You call us, we hold.
- Your website and domain, looked after. Renewals, security certificate, uptime and a backup watched. Changes quoted before we touch anything.
The security basics we set up in month one
These are from the Australian government's Essential Eight list. They stop most of what actually hits small businesses, and they don't get in your staff's way. The rest of the list is there if your insurer or a big customer ever asks for it.
- Multi-factor sign-in on every account
- Apps patched within two weeks of a fix
- Windows and macOS patched on a schedule that doesn't lose work
- Admin rights limited so a bad click can't install much
- Office macros locked down unless you need them
- Daily backups somewhere ransomware can't reach, restored for real each quarter
Pricing
Per month, ex GST. Most IT companies won't put a number on their website. These are ours.
Essentials
$350/month
Up to 5 people, Brisbane
- 3 hours of support a month, pooled across your staff
- Monitoring, patching, backups and security basics on every device
- Remote and phone support in business hours; on site at the hourly rate
- One-off setup $1,500
Team
$120/person/month
6 to 20 people, Brisbane
- 1 hour of support per person a month, pooled
- Monitoring, patching, backups and security basics on every device
- Remote, phone and on-site support in business hours
- Quarterly check-in and a plan for the year. Setup equals one month's fee
Remote
$250/month
Up to 3 people, anywhere in Australia. $450 for up to 8.
- 2 hours of support a month (4 hours on the $450 plan)
- Monitoring, patching, backups and security basics on every device
- Phone and remote support, business hours AEST. No on-site visits
- One-off setup $1,000
Hours are counted in 15-minute blocks and don't roll over. If you go past them, we tell you first and the rest is $150 an hour. Most businesses this size never get near the cap.
Fixed-price jobs
The things small businesses actually need done. Priced before we start, on a plan or not.
- Website revamp: new look, works on a phone, quote form, online booking, your Google reviewsfrom $1,500
- One-page website written, built and hosted on your domainfrom $1,200hosting included on a plan
- Website fix-up: speed, security, broken pages$450
- Move your Microsoft 365 off GoDaddy or Telstra to a direct Microsoft account$450
- New laptop set up, data moved, old one wiped$220
- Staff member leaves: mailbox kept, access removed, laptop reset$150
- Password vault rolled out, every login moved in, staff shown how$600up to 10 people
- Backups set up, tested by restoring a real file, report handed over$450
- Move to Microsoft 365 or Google Workspace, email and filesfrom $990+ $150 a person
- New office: internet, Wi-Fi, network, printersfrom $1,500
Hourly rates and prepaid blocks
| Remote, business hours | $150/hr | 15-minute minimum, then 15-minute blocks |
|---|---|---|
| On site, Brisbane | $180/hr | 1-hour minimum, no call-out fee in Brisbane |
| After hours and weekends | 1.5x | 2-hour minimum |
| Sundays and public holidays | 2x | 2-hour minimum |
| Same-day priority | +$150 | flat, on top of the hourly rate |
| Prepaid 10 hours | $1,350 | $135/hr, valid 12 months |
| Prepaid 20 hours | $2,600 | $130/hr, valid 12 months |
Projects are quoted as a fixed price. Licences are passed through at cost.
Who you'll deal with
You'll deal with William.
I spent the last decade keeping databases and servers running for banks, lenders and manufacturers, where an hour offline gets a call from a director. Small businesses have the same problems and usually get a worse response. That's the gap Viper IT is for.
When you call, you get me. I know your setup because I wrote it down. If I'm on site with someone else, you get a text with a time I'll call back, and I keep it.
- 10+ yearsenterprise infrastructure and SQL Server
- Senior database engineerfinance and manufacturing clients
- Brisbanebased here, on site the same day
Already have an IT company?
Most people who call us do. Switching takes under two weeks, with no downtime. Here's what changes.
| Contract | 12 to 36 months | Month to month |
| Pricing | "Contact us" | On this page |
| Who answers | A ticket queue | William |
| Minimum size | 10 users | 1 user |
| Your passwords | In their system | In a vault you own |
| Leaving | Awkward | Handed over in a week |
What happens when you call
Printed here so you can hold us to it. Monitoring runs around the clock. People answer 8am to 6pm, Monday to Friday.
- Nobody can work. Phone it in and we're on it within the hour, and stay on it until you're back.
- One person is stuck. Same business day, usually within a couple of hours.
- A request. New starter, new app, a question. Within two business days, scheduled with you.
- After hours emergency. Call the mobile. After-hours rates apply.
No lock-in. 30 days' notice, no exit fee.
No surprise bills. Extra work is quoted in writing first.
No silent price rises. 60 days' notice, in writing.
Your stuff stays yours. Passwords, licences, domains, all in your name.
Questions
What happens if we use more than the included hours?
We tell you before it happens, not on the invoice. Anything past the cap is $150 an hour in 15-minute blocks, and only with your OK. If you're regularly over, we'll suggest a bigger plan or a prepaid block, whichever is cheaper for you.
How long have you been going?
Viper IT started in 2026. William has worked in enterprise IT for over ten years, most recently as a senior database engineer for finance and manufacturing clients. New business, not a new technician.
What happens if William is sick or away?
Viper IT is a one-person business and I'd rather say that than pretend otherwise. Planned leave is flagged at least two weeks ahead. Monitoring, patching and backups keep running on their own. If something critical happens while I'm away, the mobile still gets answered and I'll get you working again remotely. Routine requests wait until I'm back.
Can you look after our website too?
Yes, and for a lot of clients that's the first job. Most small-business sites were built once and never touched. We tidy the design, make it work on a phone, and add the things that actually bring in work: a quote form, online booking, your Google reviews. Then we keep the domain and certificate renewed and the site backed up.
We're on Macs and Google. Is that a problem?
No. Windows and Microsoft 365 are most common, but Macs and Google Workspace are supported properly, not grudgingly.
What's in the setup fee?
An audit of every device, account and licence. Monitoring installed. Passwords moved to a vault. Multi-factor turned on everywhere. A backup restored for real. A document describing your whole setup, which you keep.
Is the free review a sales pitch?
It's 30 minutes and a written page of findings. If your current setup is fine, the page says so and we tell you to stay put.
Book a free IT review
Thirty minutes, on the phone or at your office. You get a one-page written list of what's fine, what's risky and what it would cost to fix. Keep it even if you never call again.
Or email hello@viperit.com.au