Pricing guide · Updated October 2026
What IT support costs in Brisbane
Most IT companies won't tell you what they charge until you've sat through a sales call. We read through the published price lists of more than 30 Australian IT support companies in October 2026. These are the real numbers, all ex GST.
The short answer
| Remote support, by the hour | $125 to $175 | Most often around $150 |
|---|---|---|
| On-site support, by the hour | $165 to $205 | Usually a 1-hour minimum |
| After hours and weekends | 1.5x | Sundays and public holidays often 2x |
| Monthly plan, per person | $90 to $150 | For full support with security included |
| Monthly plan, 1 to 5 people | $300 to $1,000 | Flat fee, where it's offered at all |
| Setup or onboarding fee | About one month's fee | Some companies waive it |
| Prepaid blocks of hours | 10 to 15% off | Usually 10 hours, valid for 12 months |
Paying by the hour
If you only need help a few times a year, paying by the hour is the cheapest way to do it. The most common published rate in Australia is $180 an hour, and Brisbane sits a little under Sydney and Melbourne. Where companies split remote from on-site work, remote is cheaper, usually $125 to $150.
Watch the minimums. Most companies charge at least an hour for an on-site visit, even if the fix takes ten minutes. Remote work is normally billed in 15 or 30 minute blocks. A call-out fee inside the metro area is rare now, so be wary if someone charges one.
Monthly plans
A monthly plan, sometimes called managed IT, covers monitoring, updates, backups and a helpdesk for one fixed price. Most Australian companies charge per person, and a full plan with security included sits around $110 to $145 a person each month. Cheaper plans under about $80 a person usually cover monitoring and updates only. Help desk time is then billed on top.
Small businesses are the awkward part of this market. Many IT companies won't take a client with fewer than 10 people, and some set the minimum at 25. The ones that do take one to five person businesses tend to charge a flat monthly fee of somewhere between $300 and $1,000. What decides where you land is how many support hours are included and whether security software is part of the fee.
What's almost always extra
When comparing quotes, check whether these are inside the monthly price or on top of it. In most of the price lists we read, they were on top:
- Microsoft 365 or Google Workspace licences. Usually passed through at cost.
- Projects. Moving office, replacing every laptop, migrating email. Quoted separately.
- Hardware. Laptops, printers, network gear.
- After-hours work you ask to be scheduled.
- Fixing problems that existed before they started. Usually found and quoted during setup.
- Servers and network storage. Often a separate monthly fee per device.
Questions worth asking before you sign
- How many support hours are included each month? "Unlimited" usually means "within reason". Ask what reason means.
- How long is the contract, and what does it cost to leave? Some lock you in for 12 to 36 months.
- Who owns the passwords and admin accounts? They should be in your name, with a copy you can get to.
- What happens when you leave? A good provider hands everything over. Some charge for it.
- How fast do they respond, and is that written down? A response time on the website is worth more than one said on a sales call.
What Viper IT charges
Our prices are all on the home page, but in short: $350 a month for up to five people in Brisbane with three support hours included, $120 a person for six to twenty, $150 an hour remote and $180 on site. Month to month, and everything is handed over if you leave.
Figures are ex GST and come from the published price pages of Australian IT support companies, checked in October 2026. Prices change, so treat them as a guide and get a written quote.